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  1. Will FirePrograms run on a 64-bit operating system?
  2. Will FirePrograms run on a Windows 7 computer?
  3. Is FirePrograms NFIRS compliant?
  4. Is FirePrograms NEMSIS compliant?
  5. Does FirePrograms run on Apple or Linux based systems?
  6. My department uses Firehouse Software and wants to switch to FirePrograms, what about all the data we have entered into Firehouse?
  7. What technology does FirePrograms use?
  8. How do I know what version of FirePrograms I am running and if it is the most current?
  9. How do I get program updates?
  10. How do I contact Support for help?

Will FirePrograms run on a 64-bit operating system?

Yes, FirePrograms Version X.3 will run on 64-bit versions of Windows 8 or higher, Windows 7, Windows Vista, and Windows XP. A 64-bit installation is required, so contact Support to ensure you have the correct install.
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Will FirePrograms run on a Windows 8+ computer?

Yes, FirePrograms Version X.3 can be installed on 32-bit or 64-bit versions of Windows 8.
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Is FirePrograms NFIRS compliant?

Yes, FirePrograms is a NFIRS 5 Active Vendor with the U.S. Fire Administration and incidents can be exported to a local, state, and/or national agency for reporting purposes.
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Is FirePrograms NEMSIS compliant?

FirePrograms has an interface with EMSCharts which is a NEMSIS Gold certified ePCR provider.
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Does FirePrograms run on Apple or Linux based systems?

No, FirePrograms is a Windows application designed only to run on devices running a full Windows operating system. However, the Web Deployed installation can be accessed from a MAC OS.
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My department uses Firehouse Software and wants to switch to FirePrograms, what about all the data we have entered into Firehouse?

FirePrograms provides a free conversion of Firehouse data into FirePrograms. Contact us for more details.
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What technology does FirePrograms use?

FirePrograms uses the .NET development platform, along with a Microsoft SQL Server database and Crystal Reports, to provide a combination of technologies that guarantee a stable software package and long term product support.
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How do I know what version of FirePrograms I am running and if it is the most current?

Open FirePrograms, on the top menu bar go to Help > About and the version number will display. Contact Support to make sure you have the latest version of FireProgams installed.
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How do I get program updates?

FirePrograms releases quarterly updates with feature enhancements and fixes, as well as in between as needed. Updates are available via internet download or CD.
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How do I contact Support for help?

Easy! Call us, email us or use the Live Chat to contact us. These details are found on every page of the website. You will be assisted by a live person in a timely fashion.
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